Testimonials

Read on to view testimonials from satisfied clients of GPS Healthcare Consultants. From local hospitals to national healthcare organization, we have worked with clients across the continental United States.


Cindy Slaughter, RN, BSN
Skilled Nursing Director
Longview Regional Medical Center
Longview, TX

I would like to thank everyone at GPS Healthcare Consultants. Without them I would not have been able to weather the past 8 months. I accepted the position of Director of a Skilled Nursing Unit not knowing the full scope of the position. My background included 10 years as a floor nurse and charge nurse in the ICU and 7 years as a House Supervisor, so the clinical and management issues were not a huge concern. However, MDS and CMS and all that they entail were frightening to say the least. I wanted to jump right in so GPS came for a teaching visit in the first couple of weeks. The consultant from GPS gave me so much information, some that made sense and some that sounded like a foreign language, but I listened and took notes so that hopefully at some point I could comprehend this form of communication. A couple of months later another consultant from GPS visited. Still in the learning phase, I was trying to grasp the entire MDS, CMS process. This consultant made such an impact and put more of the puzzle together. After her visit, emails and phone calls were my lifeline to GPS. While awaiting another consultant visit, State came for our annual survey. It was a nerve racking 3 days, but thanks to GPS and my wonderful staff we passed deficiency free! The GPS team is still helping me put missing pieces to my puzzle together and today I received our first 5 STAR rating across the board for Nursing Home Compare! It has been a simply amazing experience to work with such a knowledgeable and helpful crew and I am totally grateful for their help.


Cynde Gamache
Former Chief Clinical Officer
Leesburg Regional Medical Center
Leesburg, FL

When we experienced an open Program Director position in our Inpatient Rehabilitation Unit at Leesburg, we hired GPS Healthcare Consultants to fill that opening on an interim basis. Since the management of an IRF is a specialized field, we relied on GPS to provide us with someone who had the level of experience required in a timely manner, and at a competitive rate.

They were able to do that and more. Our interim PD was in place very promptly and had such a level of expertise she was able to step in and take action immediately. I met with her on a regular basis which kept me informed, and I had ongoing contact with Bob Bianchi, GPS COO, who was on top of the entire process.

As a result, Leesburg benefited from strong leadership on an interim basis while we searched for a permanent placement. She kept the department whole and moving forward, stabilized our staffing, identified key areas that needed improvement and supervised corrective action. She even participated in the interview process for the permanent placement, offering valuable on-the-job knowledge in a very specialized area of our facility.

I witnessed the benefits of working with GPS directly and am very comfortable in recommending GPS to others.


Ruth A. Crockett, RN, BSN
Swing Bed/MDS Coordinator
Colquitt Regional Medical Center
Moultrie, Georgia

When we decided to seek assistance and training for our swing bed program we turned to GPS Healthcare Consultants. Their consultant was fabulous, and I don’t use that word freely! She was very knowledgeable and a good teacher. She made us feel comfortable, was able to assess our needs and focus on the areas where we needed guidance. We received great ideas on how to handle various situations and the sharing of forms and educational information alone was incredible. Many of my coworkers who attended sessions throughout the day were also very impressed. The consultant helped educate the department directors and various staff members on what swing bed is, what it should be doing and what is expected from each area to succeed. I am so thankful that my facility allowed me to bring a consultant here to provide training. I would highly recommend GPS Healthcare Consultants.


Tracilyn Urruela, PT
Associate Chief, Rehab Services
Jackson North Medical Center
North Miami Beach, FL

Our previous successful engagement with GPS Healthcare Consultants when they assisted us with CMS compliance and CARF Survey preparation compliance was instrumental in our decision to hire them a second time.

We needed to ensure that our IRF coding and documentation process was being completed properly and accurately, that we were not over coding or under coding, and that we were maximizing optimizing our reimbursement. In addition, we wanted our entire staff to receive the necessary education to complete this important task correctly.

GPS performed an audit on ten random charts. Once the audit was complete, they provided feedback on what we were doing correctly, what we could improve on and explained how rehabilitation is different from acute care. GPS offered education on the specifics of their audit and presented to key members of my staff. We are now compliant in our documentation and coding processes, and our entire team has a better understanding of their role and what to look out for. They now know how to facilitate all pieces of the puzzle when submitting a bill for payment. GPS was extremely supportive and gave us the tools and education we were lacking in the coding process.

I have looked for years for someone with the expertise and knowledge of the intricacies of the rehab industry, and I found that with GPS. I would highly recommend them to anyone in the rehab community needing assistance with any aspect of their program.


Bill Cummins
Chief Operating Officer
Porter Health System
Valparaiso, Indiana

When Porter Health System decided to open an inpatient rehabilitation unit we were fortunate to have the expertise and experience of GPS Healthcare Consultants at our disposal. As we had learned in the past, this is a difficult task with many facets and their assistance was monumental in operating a successful program. GPS provided Porter with a good model that provided our staff with information on how to build a referral system, how to contact and communicate with physicians and how to admit to the program. They also offered ideas on ways to market our services to the community. GPS’s monthly on-site consultant presence guided us through our first year of operation and got the program up and running. As the program matures they continue to visit quarterly to assist us as necessary.

The guidance we received from GPS saved us months of independent work. As a result our unit opened on time and we obtained all accreditations and licensures. We operated above our budgeted average daily census our first year, and our census continues to be above expectations. The periodic audits GPS performs measures the progress we are making which, in my opinion, is one of the outstanding products they provide. Porter is very satisfied with GPS and we enjoy a great relationship with their staff. I would highly recommend GPS to anyone opening a new unit or needing assistance with an existing unit.


Cookie Gender, RN, MSN, CRRN
Administrator/Chief Nursing Officer
CHRISTUS St. Michael Rehabilitation Hospital
Texarkana, TX

When we were given the task of taking over the management of two rehabilitation units, we knew we would need assistance in certain areas to make sure these units ran efficiently. Right away we knew that referral development was an important aspect and we chose GPS Healthcare Consultants to assist us at St. Francis Cabrini in Alexandria, Louisiana.

The GPS consultant went right to work and analyzed the DRGs in our own acute care hospital. Her research showed that we would not receive enough neuro cases from our site alone and would have to depend on external referrals more than we anticipated. At her suggestion, we added a second liaison nurse to have presence in external markets on a daily basis.

Our experience working with GPS could not have been better. Census remains at our goal or higher, and our consultant left us with an abundance of educational materials and forms for marketing and tracking that have been extremely helpful to our staff.

The services GPS provided were well worth the money, and our costs were covered in only one or two admissions. I would definitely recommend GPS to others.


Laura Domino, RN, MBA
Vice President Patient Care Services
Hammond-Henry Hospital
Geneseo, Illinois

“I was asked by management to assess our 56-bed long-term care facility to determine the viability of LTC beds in our community, review swing bed usage and decrease costs of our current program. After issuing an RFP to various consulting firms we chose GPS Healthcare Consultants. GPS began by surveying other nursing homes in the area and researching staffing, admissions criteria and ADC. It was determined the community had a great need for LTC beds, and that swing beds were actually under-utilized. Our consultant provided one-on-one education to our staff and encouraged monthly evaluations of our program to review Medicare forms, cost containment measures and revenue enhancement. GPS gave us a better template to operate under and we now stand in a much better position for an audit. As a result of our work with GPS we opened a new 38-bed LTC facility that is managed more efficiently, is performing financially as budgeted and is needed in the community.”


Shelly Hines
Director of Nursing
Seminole Manor Nursing Home
Donalsonville, GA

“Since we began working with GPS Healthcare Consultants, we learned firsthand how a consultant can educate our staff from the ground up on how to run a successful Medicare program. Our revenue was the focus from day one and our physicians and therapists are on board and well-trained. The GPS consultant never knows what I will present her with when she comes through the door, and exceeds our expectations in everything she does. She was my lifeline as I transitioned from an MDS Coordinator to a Director of Nursing, and always keeps us abreast of changes in regulations. We are blessed to have GPS looking after our needs.”


Paul Storey
Former Assistant CEO
Northwest Medical Center
Springdale, Arkansas

“When I was asked to turn our under-performing 25-bed inpatient rehab unit around
or close it down I knew we needed to move in a different direction. With no prior
experience managing a rehab unit the task seemed monumental. Even though
GPS Healthcare Consultants had already begun evaluating our program, we made
key staffing changes and placed much more administrative focus on the program.
When GPS performed an initial review, the results identified for several key success
indicators were disappointing – low census, compliance issues and little to no referral
development. The GPS consultant stepped in, took me by the hand and outlined a plan
that illustrated where we were, where we needed to be and how we were going to get
there.

For the next 2½ years our consultant did a tremendous job in showing us how a rehab
unit can be a successful, functioning, profitable department. She spent time with our
Medical Director, did chart reviews and met with our entire team to provide education
and support. Our Program Director received the most benefit and our consultant was
always available by phone to assist our staff. In the end, our compliance issues were
fixed, referral development improved and our census grew from a low of 5 to 16-18
consistently. Because we learned to code correctly our revenue improved as well.

I learned so much from GPS and would certainly recommend them to assist with
improving any or all aspects of an inpatient rehab unit.”


Chanda Flynn
Chief Nursing Officer
Mary Black Memorial Hospital
Spartanburg, SC

“Working with GPS Healthcare Consultants has provided our facility with so many
benefits, most notably the assistance we receive keeping up with CARF standards
and FIM training. When visiting us on a quarterly basis, GPS reviews our CARF
process and documentation and offers recommendations on how we can improve.
The FIM training presented to our nursing and therapy staff was extremely helpful.
Our FIM scores have improved and are now where they need to be. In addition, GPS
reformatted all of our nursing documentation and assisted with our documentation
process and forms — a huge project that was very successful.

A GPS consultant also visits quarterly to review our referral development program. A
former Medical Director had her own system for referrals. Once a change was made in
that position, our consultant re-directed our thinking to new practices and opened the
door to new facility referrals and other patients that may need rehab.

GPS has been very good at sharing best practices regarding programs and services
that have been successful at other facilities. Perhaps their greatest asset is their
availability between visits. They are always available by phone or e-mail and get back
to us immediately. They are never out of touch. I would absolutely highly recommend
GPS to anyone considering consultant services.”


Brenda Williams
Vice President of Strategy and Compliance
Regional Medical Center of Orangeburg & Calhoun Counties
Orangeburg, SC

“When health care reform and cutbacks in reimbursement forced us to take a close
look at our expenditures, we decided to transition from using an outside management
company to managing our rehab program in-house. I knew we would need assistance
navigating the rules and regulations of managing our own program and chose GPS
Healthcare Consultants to help us because of their past experience and excellent
references.

GPS developed a comprehensive transition plan and immediately identified and
trained a Program Director. They provided our staff with policy and procedure and
regulation training, successfully transitioned the staff to hospital payroll, and reviewed
our proforma, revenue and expenses to make sure we had sound projections.

Having the GPS consultant hold our hands through the entire process was invaluable.
Everyone associated with GPS was extremely professional and very accommodating.
Everything is going very well with our program and we are very pleased with the
relationship we have with GPS. I would recommend them without reservation.”

Gary Glynn, M.D.
Medical Director
Touro Rehabilitation Center
New Orleans, LA

“After going through a particularly difficult audit three years ago our hospital was faced with re-payment of over $3 million in denials. Knowing that we treated many difficult cases in the appropriate manner, and having my own experience in appealing cases, I felt we should pursue the appeals process. As that process began, the administration at Touro identified GPS as a consultant with the experience and knowledge to assist us. In preparation for this multi-layered appeals process, GPS immediately helped us identify the features and combination of complexities that explained why these patients should have been admitted to our facility for treatment. They crafted and presented letters with careful and detailed wording and half of our cases were reversed in this initial procedure alone.

As we moved to the next phase of presenting our cases to an Administrative Law Judge, GPS did a very good job of keeping us objective, dealing with the task at hand and challenging our thought process. They developed a detailed timeline for each case that outlined the patient’s complications, the number of physician visits, etc. This document, along with a very succinct information sheet, gave a very graphic picture of exactly how the case progressed and became a powerful tool as we presented our cases to the Judge. GPS attended the hearings along with our staff and acted very professionally on our behalf.

In the end, Touro won all of the cases that were presented to the Judge and the hospital was able to recoup almost all of the money paid back in denials. It was a huge success and we were all very pleased with the outcome. Even though we have a very conscientious group of physicians at Touro who were well-prepared to work with a consultant, GPS brought a higher level of experience, knowledge and professionalism to the process and provided us with the guidance we needed to optimize our success.”

Stuart Hill
Chief Financial Officer
White County Medical Center
Searcy, Arkansas

“Our experience with utilizing an outside contract management company proved to be a costly effort, which drove our decision to manage our own rehab program. Understanding that self-operation was the best alternative for White County Medical Center, we knew we still needed assistance with appropriate staffing models and correct billing practices that would maximize our reimbursements. We hired GPS because they know the ins and outs of rehab and they have the experienced and talented staff required to make our program a success. Some contract management companies, once they get your business, fall into a pattern, get too comfortable and do not offer focused training and education on a regular basis. To the contrary, as our consultant, GPS provides our staff with education that is fresh and new each time they visit. Working with GPS has allowed us to hire them for snapshot engagements where the improvements they make more than pay for themselves and the return on investment is measurable.”

Angie Phipps
Program Director
Springs Memorial Hospital
Lancaster, SC

“I moved into the role of Program Director of our rehab program after being a Charge Nurse and I could not have made the transition without the assistance I received from GPS. When we moved from using an outside contract management company to self-operation GPS helped with every aspect of that change, from learning the Medicare Guidelines to understanding the 60/40 Rule. In addition to always being there to answer all of our questions, GPS also put me in contact with other Program Directors in our system to act as a safety net so we never felt alone. Springs Memorial Hospital now has a well-trained staff and with GPS’ guidance, we have even been able to obtain better equipment. Without their education we would not have understood the coding and transmission process, and their ability to communicate information in a manner that my staff and I could easily understand was a huge plus. Their support and encouragement was my beacon in the night and I could not have done it without them.”

Barbara Martin
President & Chief Executive Officer
Vista Health Systems
Waukegan, Illinois

“When GPS’ services first became known to me I was not sure how we would benefit from their assistance since we had just completed a successful CARF accreditation. However, GPS developed an excellent overall approach for our rehab program that helped us improve our services to the fullest. After performing an assessment of our unit at Vista Medical Center West they provided our staff with very worthwhile education in charting and documentation, and they have a proven track record in appeals work. I view their involvement and recommendations as an opportunity for overall program improvement and wouldn’t hesitate to recommend GPS to others.”

John Wallace
Chief Compliance Officer
Rutland Regional Medical Center
Rutland, Vermont

“As I researched industry consultants to obtain assistance with our rehab program I found the reputation of GPS Healthcare Consultants (GPS), particularly Bob Bianchi, to be far above the rest. As a result GPS was hired to assess our program and assist with strategic planning. Although they have touched and positively affected almost every aspect of our program, GPS has been particularly helpful in making our documentation process more efficient. We now have more compelling documentation because they helped us eliminate unnecessary paperwork and improve on what we had already been doing. By instituting a Documentation Scoring Grid, GPS motivated both our staff and senior management with a tool that provides qualitative judgment as a whole and gave our staff a clear target of what they needed to work on before the next meeting. We are now able to manage risk better than before.

Aside from these obvious improvements, Rutland Regional Medical Center enjoys an engaged and positive staff because of the education provided by GPS. Mr. Bianchi generated a great deal of enthusiasm with our team for learning new and better ways to do things, and by continuing to track our progress he made sure that if improvements were still necessary, additional changes were made. It was a unique process for a consultant to deliver the entire package by not only making the initial improvement but also returning often to make sure we stayed on track. Working with GPS has been the best engagement we have ever had with an outside consulting firm.”

Pam Stornelli, RN
UR Coordinator / Swing Bed Coordinator
Monroe County Hospital
Forsyth, GA

“I’m 57 years old.  I have been to a boatload of seminars in those 57 years, including Zig Zigler, 3M, McKesson, etc…  This series was the very best of any.  I am so impressed.  Every single one was pertinent and informative.  Also, each of the presenters were excellent.  I wish it didn’t have to end.  Thank you so much.”

~ Attendee of “The Rules of Engagement for SNF / Swing Bed for FY 2013 Webinar Series”